Shipping Policy

Last updated: September 29, 2026

This Shipping Policy describes how Iron Standard Co. processes and ships orders. By placing an order, you agree to the terms below, subject to your rights under applicable law.

Processing Times

Apparel (shirts and hats) is produced on demand by our manufacturing partner and typically takes 2–5 business days to produce before it ships.

The Battle Deck is currently offered as a pre-order. The 4–6 week estimate displayed on the product page refers to our estimated time to ship the decks after the presale ends. This is an estimate only and may be subject to manufacturing or logistical delays. This timeframe refers to when your order leaves our fulfillment facility, not when it will arrive. Once the Battle Deck ships, please allow additional time for standard shipping transit (see "Shipping Times" below).

We make reasonable efforts to meet the estimated processing and shipment times provided at checkout and on product pages. If we are unable to ship your order within the applicable promised timeframe, we will notify you of the delay and provide the options required by applicable law, including the opportunity to consent to a revised shipment date or cancel the unshipped portion of your order for a full refund. Any further delays will be handled in accordance with applicable law.

You may contact us before shipment to request cancellation of an unshipped pre-order. Approved cancellations will be refunded to the original payment method, subject to applicable law.

Shipping Times

Once processed, standard domestic (U.S.) shipping typically takes an additional 5–10 business days for apparel.

International shipping times vary by destination and are generally longer.

All shipping times provided at checkout, on product pages, or elsewhere on our site are estimates only and are not guaranteed delivery dates, except where otherwise required by applicable law.

We are not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our reasonable control, except where applicable law requires otherwise.

Multiple Shipments

Apparel and the Battle Deck are produced and shipped by different facilities and will arrive in separate packages, each with its own tracking information and shipping confirmation email, even when purchased in the same order.

Apparel items from different product categories (for example, shirts and hats) may also ship separately.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the contents of your order and delivery destination.

Any applicable shipping charges will be disclosed before you complete your purchase.

Where We Ship

Apparel ships within the United States and to select international destinations, as available at checkout.

The Battle Deck currently ships within the United States only.

Shipping availability may change without notice. Any changes will not affect orders already accepted, except as required by applicable law.

International Orders

International customers are responsible for any customs duties, import taxes, and fees assessed by their destination country upon delivery, unless otherwise stated at checkout.

These charges are not included in the item price or shipping cost and are the responsibility of the recipient.

We are not responsible for delays caused by customs processing or government authorities, except where applicable law requires otherwise.

Customers are responsible for ensuring that their orders comply with applicable import regulations in their destination country.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

If an order is shipped to an incorrectly entered address provided by the customer, we will make reasonable efforts to assist in locating or recovering the package where possible.

Additional shipping charges may apply to reship an order returned to us or redirected due to an incorrect or incomplete address, where permitted by applicable law.

We are not responsible for delivery issues resulting from incorrect address information provided by the customer, except where applicable law requires otherwise.

Risk of Loss

Risk of loss and title to products pass to the customer upon delivery, to the extent permitted by applicable law.

We are not responsible for delays or losses caused by shipping carriers, customs, weather, or other circumstances beyond our reasonable control, except where applicable law requires otherwise.

If tracking confirms delivery but you have not received your package, please contact us promptly. We will make reasonable efforts to assist with tracking and any available carrier claim.

Each case will be reviewed in accordance with applicable law and our obligations to the customer.

Nothing in this section limits any rights or remedies available to you under applicable law.

Lost or Delayed Packages

If your order has not arrived within a reasonable time beyond the applicable estimated shipping or delivery window, contact us at ethan.bonin@valestorm.com.

We will assist in investigating the shipment and filing a carrier claim where appropriate.

If an order cannot be delivered or shipped as required by applicable law, we will work with you to resolve the issue, which may include replacement, reshipment, or a refund, as required by law.

We cannot guarantee the outcome or processing time of carrier investigations or claims. However, nothing in this policy limits any rights or remedies available to you under applicable law.

Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Changes apply prospectively and do not modify the terms applicable to orders placed before the effective date of the revised policy, except as required by applicable law.

Contact

Questions about shipping can be sent to:

Email: ethan.bonin@valestorm.com

Mail:

Iron Standard Co.
3120 Southwest Fwy Ste 101 #259548
Houston, TX 77098
United States