Refund Policy

Last updated: September 29, 2026

This Refund Policy applies to all purchases made through Iron Standard Co. ("we," "us," or "our"). By placing an order, you agree to the terms below, subject to your rights under applicable law.

Our products are produced on a made-to-order and pre-order basis.

Made-to-Order Apparel (Shirts, Hats)

All apparel is produced on demand specifically for your order once it is placed.

Because each item is manufactured individually and cannot be restocked or resold, we do not accept returns or exchanges for reasons of size, fit, color preference, or change of mind.

Please review our size charts carefully before ordering, as we are unable to offer exchanges for incorrect size selection.

This policy does not limit any rights or remedies available to you under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.

Battle Deck Pre-Order

The Battle Deck is sold on a pre-order basis with an estimated production and shipping window disclosed on the product page at the time of purchase.

You may request cancellation of an unshipped pre-order at any time before shipment. Approved cancellations will be refunded to the original payment method.

Once production has begun, we may be unable to accommodate voluntary cancellation requests. However, nothing in this policy limits any cancellation, refund, or other rights required by applicable law.

If we are unable to ship within the applicable promised timeframe, we will notify you of the delay and provide the options required by applicable law, including cancellation for a full refund or consent to a revised shipment date.

We will not use the commencement of production to deny a refund or cancellation required by law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery and include clear photos of the item and its packaging where reasonably available.

We may request additional information reasonably necessary to investigate your claim.

Failure to provide photos or contact us within 14 days will not automatically eliminate rights or remedies available to you under applicable law.

Verified claims will be resolved by repair, replacement, reshipment, or refund, as appropriate and as required by applicable law.

We are not responsible for damage caused by misuse, accidents, normal wear, or improper care after delivery, to the extent permitted by law.

Nothing in this section limits any applicable warranty rights or other remedies available under applicable law.

Non-Returnable Items

All sales are final except as expressly stated in this policy or as otherwise required by applicable law.

We do not accept returns, exchanges, or offer refunds for the following, except where required by applicable law:

• Made-to-order apparel for reasons of size, fit, color preference, or change of mind.

• Battle Deck pre-orders where voluntary cancellation is no longer available under this policy.

• Gift cards, except as required by applicable law.

• Any item marked final sale, except where a return, replacement, or refund is required by applicable law.

Nothing in this section limits any statutory rights or remedies available to you.

Refunds

Approved refunds will be issued to the original payment method, unless otherwise required by law.

Please allow up to 10 business days for an approved refund to appear on your statement, depending on your bank or card issuer. This processing estimate does not extend any legally required refund deadline.

Original and return shipping costs are generally non-refundable, except where the return or refund results from our error, a verified defect, a legally required cancellation, or another circumstance in which reimbursement is required by applicable law.

Refunds required by law will be provided within the applicable legal timeframe.

We do not substitute store credit or gift cards for refunds required by law.

Order Cancellations

Because our products are made to order, we may be unable to cancel or modify apparel orders once they have entered production.

Contact us as soon as possible if you need to cancel or modify an order. We will make reasonable efforts to accommodate requests received before production begins.

For pre-orders and other unshipped merchandise, cancellation and refund requests will be handled in accordance with applicable law, regardless of whether production has begun.

Any cancellation or refund rights required by law will be honored.

Chargebacks

If you have an issue with your order, we encourage you to contact us directly so we can work toward a resolution.

You may also contact your payment provider or exercise any available payment-dispute rights. Contacting us first is not a requirement for exercising those rights.

Where appropriate, we may respond to a payment dispute with relevant order, fulfillment, delivery, and communication records.

Nothing in this section restricts any rights you may have under applicable payment-provider rules or law.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Changes apply prospectively and do not modify the terms applicable to orders placed before the effective date of the revised policy, except as required by applicable law.

Contact

Questions about this policy can be sent to:

Email: ethan.bonin@valestorm.com

Mail:

Iron Standard Co.
3120 Southwest Fwy Ste 101 #259548
Houston, TX 77098
United States